Delete in the app
- Sign in to the IMS Hub mobile app.
- Open Profile, then Settings.
- Open Account, select Delete account, and type DELETE to confirm.
Students and university users can delete their personal login in the app. You can also choose Delete account when asked to review updated terms; accepting new terms is not required to close your account.
If you cannot access the app
Email info@imshublink.com from the address associated with your account and ask for account deletion. We may request limited information to verify that the account belongs to you before completing the request.
What deletion does
Deletion removes or de-identifies your account, profiles, conversations, Connect content, and application data from active systems. We may retain limited transaction, consent, security, moderation, fraud-prevention, dispute, or application records when required by law or needed to complete an existing obligation. Residual encrypted backups expire through their normal rotation.
For university users, deletion removes personal workspace access and personal comments. The university catalog, shared publications, and de-identified publication history remain available to other authorized university staff.
An Apple subscription must be cancelled separately in Apple subscription settings. Deleting the app or IMS account does not cancel it. IMS attempts to cancel an active Stripe subscription before deleting the account.