IMSIMS Hub

Terms

IMS Hub Terms and Conditions

Effective Date: September 10, 2026 · Version 2026-09-10.1

IMS Hub is operated by IMS Hub Information Technology Limited, a limited company incorporated in Hong Kong ("IMS Hub", "we", "us", or "our"). By using the IMS Hub platform or services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

1. Services Overview

IMS Hub provides an AI-powered platform that connects students with global educational opportunities. Services may include:

  • Personalized university and scholarship guidance
  • Application planning, management, and submission support
  • Visa-document, medical-document, insurance, and verification support where offered

IMS Hub may modify, suspend, or discontinue a feature, subject to applicable law and commitments already accepted for a paid service.

2. AI Services

Some IMS Hub features, including the AI study-abroad advisor, use artificial intelligence. When a feature is identified as AI, you are interacting with an automated AI system, not a human adviser or decision-maker.

  • AI outputs are generated automatically and may be incomplete, inaccurate, or out of date. They are provided for general information and planning, not as legal, immigration, financial, or professional admissions advice.
  • Before acting, independently verify important admissions requirements, deadlines, fees and other financial information, scholarship terms, and visa or immigration information with the relevant university, scholarship provider, qualified professional, or government authority.
  • IMS Hub does not guarantee admission, a scholarship or other funding, or any visa or immigration outcome.

3. Account Registration and Age

  • You must be at least 13 years old, or the higher minimum age required in your location, to create or use an IMS account.
  • Connect is a separate age-restricted community feature and is available only to users who are 16 or older, or the higher minimum age required in their location.
  • You must provide accurate and current information, including your legal date of birth, and must not misrepresent your age.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for activity conducted through your account unless applicable law provides otherwise.
  • If you use Connect, you agree to the Community and Child Safety Standards.
  • Academic verification begins only if you submit evidence. After approval, verified program-start and expected-completion dates may trigger a required status checkpoint. You must complete that checkpoint accurately before continuing with affected Connect features.

4. Subscription & Payments

  • Student Pro is a monthly auto-renewing subscription. The standard price is USD 20 per month; your store displays the applicable local price and taxes before confirmation. There is no free trial unless the purchase screen expressly offers one.
  • Student Pro includes the personalized university feed, university details, saved choices, matching updates, and 120 minutes of Advisor voice per billing period. Usage shows the current allowance and reset date. Voice is measured from successfully delivered Advisor audio; failed or interrupted responses do not consume that voice allowance. Temporary reservations may appear while delivery is reconciled.
  • Using all included voice minutes pauses further voice use until the allowance resets; matching and saved choices remain available while the subscription is active. When paid access and any applicable grace period end, personalized matching, university details, saved-choice access, and voice are locked until renewal. Saved choices and your profile are preserved, subject to the Privacy Policy. Account, privacy, billing, notification controls, and separately purchased Premium Admissions remain accessible.
  • Included allowances reset with a new eligible billing period and do not roll over. They are service allowances, not money. Rate, safety, and concurrent-call limits protect service availability; the app explains a reached limit. No additional usage charge is taken without a separately confirmed purchase.
  • Apple purchases are charged to your Apple Account and renew unless cancelled through Apple. Manage or cancel in your Apple subscription settings; Restore purchases reconnects an eligible purchase to its owning IMS account. Cancellation normally leaves access until the paid period ends. Deleting the app or IMS account does not cancel an Apple subscription. Other supported billing providers offer their own management controls. A refund or revocation may end access earlier.
  • Premium Admissions is an optional human application service charged in two stages: a USD 300 application fee when you start and a USD 700 service fee only after you accept an admission offer. Any tax or payment-processing amount is disclosed before you confirm payment.
  • Prices may vary due to currency exchange, taxes, or promotions. A price change does not alter a payment you already confirmed.

In the mobile app, matching results are available without a conversation. Advisor calls can navigate supported IMS screens and propose academic profile edits, which require your confirmation before saving. Calls do not submit university applications or authorize payments. Application links open the relevant institution's website and its separate terms. University decisions, published requirements, and official dates take precedence over IMS guidance. Illustrative campus images are labelled and are not photographs of the named university.

Optional matching notices may continue after expiry if enabled; opening paid details requires renewal. You can change notification preferences without subscribing. Refund and service-delivery rules are available on the Refund Policy and Service Delivery Policy pages. Existing purchase-specific and mandatory consumer rights remain in force.

5. User Obligations

You agree to:

  • Use IMS Hub only for lawful purposes.
  • Refrain from uploading illegal, harmful, misleading, or infringing content.
  • Respect intellectual-property and privacy rights of IMS Hub and third parties.
  • Not disrupt, reverse-engineer, misuse, or compromise the platform.
  • Provide third-party personal information only when you are authorized to do so.

6. Content Ownership

  • You retain ownership of content you submit.
  • You grant IMS Hub a non-exclusive, worldwide, royalty-free license to host, process, reproduce, format, and disclose your content only as reasonably needed to provide, secure, and support the services you request.

7. Termination

  • IMS Hub may suspend or terminate an account for material violations of these Terms, fraud, abuse, safety risks, or legal requirements.
  • You may terminate and delete your account at any time using the available account controls.
  • Termination does not relieve either party from obligations accrued before termination, including lawful payment, refund, record-retention, or dispute obligations.

8. Disclaimer & Limitation of Liability

  • Services are provided "as is" and "as available" to the extent permitted by law.
  • IMS Hub is not responsible for indirect, incidental, or consequential losses to the extent such liability may lawfully be excluded.
  • Nothing in these Terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.

9. Informal Resolution, Governing Law & Jurisdiction

  • Before starting court proceedings, each party will first notify the other of the dispute and try in good faith to resolve it informally within a reasonable period. This does not prevent either party from seeking urgent relief or acting to preserve a legal right or limitation period.
  • These Terms and any non-contractual obligations arising from them are governed by Hong Kong law. This choice does not deprive you of any mandatory consumer protections provided by the law of your country or place of residence that cannot lawfully be excluded.
  • Subject to those mandatory protections, the courts of Hong Kong have non-exclusive jurisdiction over any dispute arising from or relating to these Terms or the services.

10. Changes to Terms

IMS Hub may update these Terms as its services or legal obligations change. We will provide notice and request renewed acceptance where required for a material change. A change does not retroactively alter a completed payment or an accepted service obligation.

Questions may be sent to info@imshublink.com. IMS HUB INFORMATION TECHNOLOGY LIMITED is incorporated in Hong Kong and is located at Unit 701A, 7/F., Railway Plaza, 39 Chatham Road South, Tsim Sha Tsui, Hong Kong.

University Updates and Discussions

University staff use separate University Workspace Terms in addition to these general terms. An authorized publisher may publish directly and is responsible for the accuracy and rights to its announcement. A verification badge identifies an authorized university account; it does not guarantee admission or scholarship funding.

Students with active Student Pro access and a current university match may like updates, comment, and reply. Subscription expiry pauses access and new university-update delivery; remaining active earlier announcements may become available after renewal if they still match. Comments and replies are shared with the university and students who can access that update. Display names identify the authors; do not impersonate an institution, publish private records, harass others, solicit money, or post unlawful, misleading, hateful, sexual, or infringing content. The Community and Child Safety Standards also apply to discussions.

Authors may edit or delete their own comments. Edits do not send repeat notifications. IMS and authorized university publishers may hide content for safety or policy enforcement. Reporting and blocking controls are available in comment options. Reports preserve the reported text for review even after an edit or deletion. For urgent concerns or if in-app reporting is unavailable, contact info@imshublink.com. A university reply is informational and is not an admission decision; use the official application channel for applications and sensitive supporting documents.