Terms and Conditions

IMS Hub is operated by IMS Hub Information Technology Limited, a limited company incorporated in Hong Kong ("IMS Hub", "we", "us", or "our"). By using the IMS Hub platform or services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

1. Services Overview

IMS Hub connects students with global educational opportunities through Academic Mode, Connect and optional paid services. Services may include:

Personalized university and scholarship guidance
Application planning, management, and submission support
Visa-document, medical-document, insurance, and verification support where offered

IMS Hub may modify, suspend, or discontinue a feature, subject to applicable law and commitments already accepted for a paid service.

2. AI Services

The optional Personalized Report uses artificial intelligence to help produce explanations and recommendations from your saved profile and selected university information. When a feature is identified as AI, you are interacting with an automated AI system, not a human adviser or decision-maker.

AI outputs are generated automatically and may be incomplete, inaccurate, or out of date. They are provided for general information and planning, not as legal, immigration, financial, or professional admissions advice.
Before acting, independently verify important admissions requirements, deadlines, fees and other financial information, scholarship terms, and visa or immigration information with the relevant university, scholarship provider, qualified professional, or government authority.
IMS Hub does not guarantee admission, a scholarship or other funding, or any visa or immigration outcome. Scholarships are offered and decided by universities or other scholarship providers, not awarded by IMS. Match scores do not represent admission probabilities.

3. Account Registration and Age

You must be at least 13 years old, or the higher minimum age required in your location, to create or use an IMS account.
Connect is a separate age-restricted community feature and is available only to users who are 16 or older, or the higher minimum age required in their location.
You must provide accurate and current information and must not misrepresent your age. Account setup asks you to confirm an age group; it does not require your date of birth or phone number.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for activity conducted through your account unless applicable law provides otherwise.
If you use Connect, you agree to the Community and Child Safety Standards.
Academic verification begins only if you submit evidence. After approval, verified program-start and expected-completion dates may trigger a required status checkpoint. You must complete that checkpoint accurately before continuing with affected Connect features.

4. Free App, Personalized Reports, Mentorship and Payments

IMS Hub is free. Academic Profile, full university matches, scholarships, application links, university updates and Connect do not require a subscription. Safety, consent and account eligibility controls still apply.
Personalized Report is an optional one-time purchase for a PDF based on your saved Academic profile and up to five selected university programs. It does not start a subscription, purchase admission, award a scholarship or submit an application. Review your selected programs and profile before buying.
The store displays the applicable local price, currency and taxes before you confirm payment. For an iOS in-app purchase, Apple processes the charge to your Apple Account. IMS verifies the purchase before generating the report. A price change does not alter a purchase you already confirmed.
The app identifies the AI provider and requests your separate permission to share relevant academic facts before checkout. Declining leaves the free app available. General agreement to these Terms does not authorize third-party AI data sharing. The Privacy Policy explains the data, recipients, retention and your choices.
Reports are generated and delivered automatically after automated checks and are made available as downloadable PDFs in your IMS account. Edward Bee's authorized signature or standing endorsement does not mean that he personally reviewed that individual report. An IMS recommendation reference identifies an IMS report; it does not imply that a university accepts that reference or endorses its recommendations.
Delivery depends on successful store verification, valid inputs and processing availability. The app displays processing, delayed or ready status; no fixed delivery time is guaranteed. If processing is interrupted or delayed, use the existing report's recovery controls where available or contact support. Recovery of the same verified purchase does not require another payment. Do not purchase again to recover an existing order.
For an Apple purchase, request a refund through Apple's refund service. Apple decides eligibility under its rules and applicable law. For Google Play purchases, use Google's refund process or contact IMS with your purchase reference. A refund or revocation may end access to that report; mandatory consumer rights remain in force. Account deletion or uninstalling the app does not automatically request a refund.
Student Core, Student Pro, voice calls and Advisor token refills are no longer offered. Historical purchases retain their billing support, restoration, cancellation and refund rights. A previous subscription may still renew until cancelled through its original billing provider. Deleting IMS does not cancel a store subscription. Free app access does not depend on previous subscription status.
Premium Admissions is an optional human application service charged in two stages: a USD 199 application fee when you start and a USD 200 service fee only after you accept an admission offer. The application fee is nonrefundable if IMS does not secure admission, subject to mandatory consumer rights. Any tax or payment-processing amount is disclosed before you confirm payment. University and government charges are separate.

Application links open the relevant institution's website and its separate terms. University decisions, published requirements and official dates take precedence over IMS guidance. Illustrative campus images are labelled. You can change notification preferences without subscribing. Further rules are on the Refund Policy and Service Delivery Policy pages. Earlier purchase-specific promises and mandatory consumer rights remain in force.

4A. Paid Student Mentorship

Eligibility and university verification

Paid Mentorship is an optional service in Academic Mode. Buyers and mentors must be at least 18, or meet any higher age required by applicable law, and satisfy IMS account and identity checks. Mentors must be approved current students or verified graduates, including alumni, of an institution in the IMS directory. Current students must provide valid enrollment evidence; graduates must provide an official degree certificate or transcript confirming completion. Admission or incoming-student status alone does not qualify for mentorship. The approved academic status appears on the mentor profile. University status verification and Mentorship Program approval are separate reviews. If your institution is not listed, submit its full official name and requested details for administrator review; a request does not create an approved university or guarantee publication or mentor approval.

An approved university affiliation identifies the evidence IMS reviewed; it does not make a mentor an official university representative or guarantee the accuracy of every answer. Mentors provide firsthand student experience. Verify admissions, scholarship, visa, accommodation and financial information through official sources. Mentorship does not include application submission, professional legal or immigration advice, or a promise of admission, funding, a visa or employment. Mentors are responsible for ensuring they may lawfully provide paid services and for their own applicable tax obligations.

Buying and using a seven-day pass

Each purchase covers private in-app messaging with one selected mentor. Separate mentors require separate purchases. A pass is a one-time purchase and never renews automatically. Mentors choose a USD base price of $5, $10, $15, $20 or $30; the store purchase screen displays the final price, currency and applicable taxes before you confirm payment. A price change does not change an existing confirmed purchase. Availability depends on verified current-student or graduate status, account eligibility, mentor availability, supported payouts and store readiness.

Submit an initial question before checkout. After verified payment and delivery of that question, the mentor must send a meaningful first reply within 24 hours. For new purchases under the current mentorship agreement, the seven-day service period is 168 hours starting with that reply, not with payment. Existing three-day purchases retain their full 72 hours, and existing seven-day purchases retain their full 168 hours, including payments completed later from an existing purchase intent. The order shows the actual activation and expiry times. Mentors should provide relevant, honest answers and respond within 24 hours. A final 24-hour reply period allows the mentor to answer questions submitted before expiry; it does not start another service period or allow new student questions. Existing conversation history may remain readable and exportable subject to the Privacy Policy and safety restrictions.

Student confirmation is requested after the service period ends. You may confirm that help was received or report a problem. If you do neither, the service may complete automatically after a further seven days, only when no unresolved case or response obligation prevents completion. Confirmation is separate from a rating, does not require a positive review and does not waive mandatory rights or resolve an open case. Notifications are a convenience; the order's displayed deadlines and status remain authoritative. Mentorship does not extend Connect's city-based 24-hour visibility or unlock free messaging with Connect contacts.

Reports, refunds and service protection

A missed first-reply deadline prevents the service from starting and opens a refund case. Later missed reply deadlines, nonresponsive or unhelpful service, harassment, fraud and unauthorized payments may be reported from the order or conversation. Reports can suspend service completion and related earnings release while IMS reviews service records, relevant messages and submitted evidence. IMS may request more information, restrict a participant, follow up with the mentor or arrange the appropriate provider remedy. Blocking or reporting a user is not itself a completed refund. Service restrictions may interrupt messaging while protecting outstanding payment and dispute rights.

For App Store purchases, request a refund through Apple's refund service. Apple decides eligibility under its rules and applicable law. Google Play purchases follow Google Play's refund process and available IMS support or provider refund controls. A case marked pending is not money returned. Provider-confirmed refunds or revocations may end access to the paid service and reverse related mentor earnings. Provider and bank processing times vary. Uninstalling the app, leaving a conversation, deleting an account or letting a pass expire does not automatically request a refund. Contact info@imshublink.com with your order reference if the in-app controls are unavailable; never send a password or complete payment-card details. These rules preserve mandatory consumer rights and the terms accepted for an earlier purchase.

Mentor earnings and withdrawals

Mentors earn 70% of net receipts; IMS retains 30%. Net receipts are the amounts actually attributable to the purchase after store or payment-processing fees, transaction taxes, refunds and disclosed currency-conversion costs. This is not 70% of the store's gross selling price. The Revenue page distinguishes estimates, held earnings, available funds, reserved withdrawals and paid transfers. Estimated or unsettled earnings cannot be withdrawn. Refunds, reversals and verified accounting corrections can reduce held or available earnings, including after an earlier estimate.

Earnings become available only after protected service completion and IMS receipt and reconciliation of the provider settlement. An open case, outstanding response obligation, refund, settlement delay, negative balance or required payee review can delay or prevent release. Mentors can request a bank withdrawal when the available balance reaches USD 100 and the supported payout-country and verified-bank requirements are met. Administrators review withdrawal requests and arrange bank transfers, either manually or through Airwallex after independent staff approval. Airwallex and receiving banks process the transfer; a requested, approved or sent withdrawal is not yet a completed payout. IMS covers the Airwallex transfer fees for this USD payout service. A failed transfer remains reserved until cancellation or return is confirmed; confirmed returns restore the mentor principal without creating a second payout. There is no guaranteed instant payout. Any transfer or conversion cost must be disclosed before confirmation. After ending mentorship and clearing all service, dispute and settlement obligations, a mentor may request the remaining available balance below USD 100 through the closure process or support. The Revenue dashboard is an accounting record of service earnings, not a deposit, interest-bearing account or transferable consumer wallet.

Conduct, reviews, sharing and account closure

Keep academic status, program, study or completion dates, availability, time zone and payout details accurate. A change from current student to graduate requires reviewed completion evidence before accepting new bookings. Approval may expire or be paused or suspended when verified eligibility changes, evidence is invalid, service obligations are missed or safety rules are breached. Pausing new bookings does not remove obligations already accepted. Do not impersonate a university, fabricate evidence, solicit off-platform payments, request passwords or payment-card details, harass users, or guarantee an admissions outcome. The Community and Child Safety Standards apply to messages, files and public mentor content.

Ratings and reviews must reflect a genuine eligible paid experience. Do not manufacture purchases or reviews, offer incentives for positive ratings, retaliate against a reviewer or pressure a student to confirm completion. Performance statistics summarize recorded service activity and are not guarantees about your next order. IMS may remove unlawful or manipulated review content through its moderation process; a refund does not automatically erase a legitimate review.

Approved mentors may share their IMS mentor link. It opens a mentor profile or the supported app handoff, subject to current availability and account eligibility; it does not promise a booking or commission for unrelated referrals. You are responsible for permission to publish your chosen profile content and for keeping promotional claims accurate. Do not present your profile as university endorsement or use the link to evade payment or safety rules.

Private messaging is protected in transit and at rest but is not end-to-end encrypted. Authorized staff may access relevant content for service delivery, support, safety, fraud or payment-dispute review as explained in the Privacy Policy. Share only documents necessary for the question; do not put another person's private information in chat without authority. Account deletion hides mentor publication, stops new bookings and may open a service case for unfinished obligations. It does not cancel an outstanding refund, settlement, lawful record-retention obligation or eligible final withdrawal. The Refund Policy and Service Delivery Policy also apply.

5. User Obligations

You agree to:

Use IMS Hub only for lawful purposes.
Refrain from uploading illegal, harmful, misleading, or infringing content.
Respect intellectual-property and privacy rights of IMS Hub and third parties.
Not disrupt, reverse-engineer, misuse, or compromise the platform.
Provide third-party personal information only when you are authorized to do so.

6. Content Ownership

You retain ownership of content you submit.
You grant IMS Hub a non-exclusive, worldwide, royalty-free license to host, process, reproduce, format, and disclose your content only as reasonably needed to provide, secure, and support the services you request.

7. Termination

IMS Hub may suspend or terminate an account for material violations of these Terms, fraud, abuse, safety risks, or legal requirements.
You may terminate and delete your account from Settings using Delete account. Download reports you wish to retain first. The Privacy Policy explains deletion and any necessary retention; the public account-deletion page provides help if you cannot access the app.
Termination does not relieve either party from obligations accrued before termination, including lawful payment, refund, record-retention, or dispute obligations.

8. Disclaimer & Limitation of Liability

Services are provided "as is" and "as available" to the extent permitted by law.
IMS Hub is not responsible for indirect, incidental, or consequential losses to the extent such liability may lawfully be excluded.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limits mandatory consumer rights.

9. Informal Resolution, Governing Law & Jurisdiction

Before starting court proceedings, each party will first notify the other of the dispute and try in good faith to resolve it informally within a reasonable period. This does not prevent either party from seeking urgent relief or acting to preserve a legal right or limitation period.
These Terms and any non-contractual obligations arising from them are governed by Hong Kong law. This choice does not deprive you of any mandatory consumer protections provided by the law of your country or place of residence that cannot lawfully be excluded.
Subject to those mandatory protections, the courts of Hong Kong have non-exclusive jurisdiction over any dispute arising from or relating to these Terms or the services.

10. Changes to Terms

IMS Hub may update these Terms as its services or legal obligations change. We will provide notice and request renewed acceptance where required for a material change. A change does not retroactively alter a completed payment or an accepted service obligation.

Questions may be sent to info@imshublink.com. IMS HUB INFORMATION TECHNOLOGY LIMITED is incorporated in Hong Kong and is located at Unit 701A, 7/F., Railway Plaza, 39 Chatham Road South, Tsim Sha Tsui, Hong Kong.

University Updates and Discussions

University staff use separate University Workspace Terms in addition to these general terms. An authorized publisher may publish directly and is responsible for the accuracy and rights to its announcement. A verification badge identifies an authorized university account; it does not guarantee admission or scholarship funding.

Eligible students with a current university match may like updates, comment, and reply without a subscription. Current matching and safety rules determine which announcements and discussions are available. Comments and replies are shared with the university and students who can access that update. Display names identify the authors; do not impersonate an institution, publish private records, harass others, solicit money, or post unlawful, misleading, hateful, sexual, or infringing content. The Community and Child Safety Standards also apply to discussions.

Authors may edit or delete their own comments. Edits do not send repeat notifications. IMS and authorized university publishers may hide content for safety or policy enforcement. Reporting and blocking controls are available in comment options. Reports preserve the reported text for review even after an edit or deletion. For urgent concerns or if in-app reporting is unavailable, contact info@imshublink.com. A university reply is informational and is not an admission decision; use the official application channel for applications and sensitive supporting documents.

Apple App Store Distribution

The iOS app is also subject to the applicable license terms supplied through the App Store. These service Terms are between you and IMS Hub. IMS is responsible for the app, its content and customer support; Apple does not provide IMS report or admissions services and does not endorse the recommendations. Store purchase, refund and applicable license terms continue to apply. Nothing here reduces statutory consumer rights or Apple's obligations under applicable law. Contact IMS at info@imshublink.com for app or report support.

IMS Hub Terms and Conditions