HELP CENTER
Clear answers about Advisor and Connect.
The product limits matter as much as the features. Start with the most common questions below.
Does Advisor guarantee admission or a scholarship?
No. Advisor organizes evidence and fit; final decisions belong to universities, scholarship bodies and immigration authorities.
Is a fit score an admission probability?
No. It measures preference fit alongside deterministic eligibility checks.
What does officially verified mean?
That exact field has supporting official evidence. Other fields may be IMS-reviewed, catalog-listed, missing, stale or conflicting.
Can Advisor authenticate my documents?
No. It can check readability and ownership-name match and extract usable facts, but it does not authenticate the issuer.
Which languages are supported?
The current interface and Advisor voice configuration support English, Russian and Simplified Chinese.
Can Advisor apply for me?
Advisor provides self-application guidance. Premium Admission is a separate human service.
What is IMS Connect?
A city-based introduction experience for people aged 16+, separate from Advisor. A higher local minimum age may apply. It is not a dating product or an in-app messenger.
Does Connect track me in the background?
No. Foreground readings are used only while Connect is active to confirm a supported city. Exact coordinates are used transiently and then discarded.
When are contact details revealed?
Only after requester and recipient both approve and independently choose what to share.
What happens when I block someone?
Both profiles disappear from each other, pending introductions stop and active contact grants are revoked.
Can people see who viewed them?
No. Profile owners see only aggregate 7- and 30-day totals; viewer identity is not stored for insights.
Do I need to chat to see my matches?
No. Complete your academic profile to browse your university feed. The mobile Advisor has voice calls and no text-chat composer.
What does Student Pro include?
The standard USD 20 monthly plan includes matching, university details, saved choices, optional updates and 120 minutes of Advisor voice per billing period. Your store shows the applicable local price.
What happens when voice minutes run out?
Further calls pause until the allowance resets. Matching and saved choices remain available while Student Pro is active.
What happens after my subscription expires?
Paid feeds, university details, saved-choice access and voice require renewal. Your profile and saved choices are preserved, subject to the Privacy Policy. Optional update notices can continue; you can disable them in Settings.
Can Advisor change my profile during a call?
It can propose changes to supported academic fields and saves them only after your confirmation. It cannot change verified legal identity through this flow, submit an application or authorize a payment.
How do I cancel or restore an Apple subscription?
Manage renewal in Apple subscription settings. Restore purchases reconnects an eligible purchase to its owning IMS account. Deleting IMS does not cancel an Apple subscription.