Refund Policy

Each report is a separate one-time purchase at the price shown before payment. If delivery is interrupted, continue the existing paid request or contact IMS; you do not need to pay again to recover the same request.

For an App Store purchase, request a refund at reportaproblem.apple.com. Apple decides eligibility. For a Google Play purchase, use Google Play’s refund process or contact IMS with your purchase reference. For another payment provider, contact IMS for review through the original payment route.

Contact info@imshublink.com about a missing report, duplicate charge or delivery problem. A support case is not a confirmed refund. A provider-confirmed refund or revocation may end access to the report. Mandatory consumer remedies, including applicable cancellation rights, are preserved; downloading a report does not by itself waive them.

If the mentor misses the first-reply deadline, the service does not start and a refund case opens. A missed later reply opens a service case and blocks completion and release of the affected order’s earnings pending review. Either party may report a service, payment, or safety problem and provide relevant evidence. IMS Hub gives each party a reasonable opportunity to respond, subject to safety and privacy restrictions, and communicates the outcome and its reasons. IMS Hub aims to acknowledge a case within two business days and provide an initial outcome within ten business days after receiving the necessary evidence. These are operational targets, not guaranteed deadlines; provider investigations or missing evidence may require more time, and IMS Hub will provide an update when a target cannot be met. Urgent safety concerns receive priority. Either party may appeal within 14 calendar days of the communicated decision and explain the error or provide new evidence. IMS Hub reviews the appeal and communicates its reasons. A service-case reserve is limited to the affected order’s remaining financial exposure. If earnings from that order have already been withdrawn, the reserve or recovery may use later available earnings up to that amount. A wider restriction requires a documented fraud, safety, legal, or account-level financial reason. App Store and Google Play refunds remain subject to the relevant store process and confirmed provider decisions. Opening a case or an appeal does not mean a refund has been approved or paid.

Report nonresponsive or unhelpful service, unauthorized payment, fraud or safety concerns from the mentorship order or conversation. IMS reviews relevant service, message and payment records; unresolved cases hold completion and related earnings release. Confirmation is separate from a rating and does not waive mandatory consumer rights. A report, blocked user or pending case is not a completed refund.

For an App Store purchase, use reportaproblem.apple.com. For a Google Play purchase, use Google Play refund help or contact IMS with the order reference. Provider-confirmed refunds or revocations can end paid access and reverse related earnings. Provider and bank processing times vary; deleting the app or account does not automatically request a refund.

IMS Hub no longer offers Student Core or Student Pro subscriptions. The app is free. Earlier purchases retain their billing history, restoration, cancellation and refund rights.

For an Apple purchase, request a refund from Apple at reportaproblem.apple.com. Apple decides eligibility under its rules and applicable law. Manage or cancel renewal in Apple subscription settings. Deleting IMS does not cancel an Apple subscription.

For another supported billing provider, use that provider’s refund process or contact info@imshublink.com with your purchase reference. Never send your payment-card number or account password.

Cancellation stops future renewal according to the original provider. Free app access continues independently of cancellation, expiry or refund. Mandatory consumer rights and earlier purchase promises remain applicable.

Voice calls and new Advisor token purchases are unavailable. Historical payments remain recorded for billing support and refund review.

Report incorrect usage or an activation failure through support. IMS will investigate the delivery and purchase records and correct verified accounting errors. Do not buy a second subscription to resolve an activation problem; use Restore purchases or contact support.

Historical Advisor allowances are not cash and do not have a separate cash redemption value.

Premium Admissions is separate from the free app. It has a USD 199 application fee when you start and a USD 200 service fee only after you accept an admission offer. The combined IMS service fees are USD 399. Any tax or processing amount is disclosed before payment.

If IMS does not secure admission under this service, the USD 199 application fee is nonrefundable. The USD 200 service fee is not due before you accept an offer. Contact support about withdrawal, duplicate payments, work not delivered, or a disputed case; earlier purchase terms and mandatory rights remain applicable.

University tuition, accommodation, insurance, visas, university application charges, and other third-party costs are separate. Their recipient’s refund rules apply. Scholarship and admission outcomes are not guaranteed.

The former USD 15 consultation ticket is no longer offered. A ticket or service purchased earlier keeps the terms and any refund rights disclosed when it was purchased; this update does not remove them.

Send a refund request to info@imshublink.com with your IMS account email, purchase reference, and a short explanation. We may verify ownership and work with the original provider. Approved refunds return through the original payment route where supported; provider and bank processing times vary.