Refund Policy

Student Pro is a monthly auto-renewing digital subscription. The standard price is USD 20 per month; the purchase screen shows your applicable price and taxes before confirmation.

For an Apple purchase, request a refund from Apple at reportaproblem.apple.com. Apple decides eligibility under its rules and applicable law. Manage or cancel renewal in Apple subscription settings. Deleting IMS does not cancel an Apple subscription.

For another supported billing provider, use that provider’s refund process or contact info@imshublink.com with your purchase reference. Never send your payment-card number or account password.

Cancellation normally stops the next renewal and leaves access until the paid period ends. A refund or revocation may end access earlier. Mandatory consumer rights and any purchase-specific promise take precedence over this policy.

The current plan includes 120 minutes of Advisor voice per billing period. Successfully delivered Advisor audio consumes the voice allowance; failed or interrupted responses do not. A temporary reservation is not a final charge and is reconciled after delivery.

Report incorrect usage or an activation failure through support. IMS will investigate the delivery and purchase records and correct verified accounting errors. Do not buy a second subscription to resolve an activation problem; use Restore purchases or contact support.

Using all voice minutes does not end an active subscription or remove matching and saved-choice access. Included allowances are not cash, do not roll over, and do not have a separate cash redemption value.

Premium Admissions is not included in Student Pro. It has a USD 300 application fee when you start and a USD 700 service fee only after you accept an admission offer. The combined IMS service fees are USD 1,000. Any tax or processing amount is disclosed before payment.

If IMS does not secure admission under this service, USD 150 of the application fee is refunded and USD 150 is retained for the administrative work. The USD 700 service fee is not due before you accept an offer. Contact support about withdrawal, duplicate payments, work not delivered, or a disputed case; existing agreements and mandatory rights remain applicable.

University tuition, accommodation, insurance, visas, university application charges, and other third-party costs are separate. Their recipient’s refund rules apply. Scholarship and admission outcomes are not guaranteed.

The former USD 15 consultation ticket is no longer offered. A ticket or service purchased earlier keeps the terms and any refund rights disclosed when it was purchased; this update does not remove them.

Send a refund request to info@imshublink.com with your IMS account email, purchase reference, and a short explanation. We may verify ownership and work with the original provider. Approved refunds return through the original payment route where supported; provider and bank processing times vary.