Service Delivery Policy

Student Pro activates after the billing provider’s purchase is verified and recorded by IMS. If a successful purchase is still pending in IMS, use Restore purchases or contact support; do not purchase again.

Complete your academic profile to receive a personalized, scrollable university feed. Open a university to review available programs, entry grades, required documents, scholarships, itemized fees, and application dates. Save choices for later. Missing or unconfirmed information is labelled; admission and funding are not guaranteed.

The mobile Advisor uses voice calls, not a text-chat composer. During a call it can explain the current university, navigate supported screens, and propose academic-profile changes. Changes are saved only after your confirmation, then matching refreshes. Apply opens the appropriate university website; it does not submit an application or make a payment for you.

The current plan includes 120 minutes of Advisor voice each billing period, measured from successfully delivered Advisor audio. Usage shows the remaining allowance and reset date. Failed or interrupted responses do not consume the voice allowance. Network or provider availability can affect calls.

Matching and saved choices remain available with an active subscription even when voice minutes are used up. After paid access and any applicable grace period end, personalized feeds, university details, saved-choice access, and voice require renewal. Saved choices and the academic profile remain on the account, subject to the Privacy Policy.

Optional match-update and deadline notices follow notification preferences and may continue after expiry; opening paid details requires renewal. Settings, privacy controls, billing management, and separately purchased Premium Admissions remain accessible. Notifications are a convenience and are not a guarantee that every institutional change or deadline will be detected.

This optional service is delivered by the IMS admissions team and is separate from the digital subscription. Start by completing the Applicant File and required consent, then pay the application fee shown at checkout.

The team reviews the file and level-specific documents, requests corrections when needed, and handles applications you authorize. You can follow case status, review and accept an offer, and pay the service fee when due. Documents released by the team remain available through the case with access controls.

Case timing depends on complete documents, payment confirmation, university application windows, institutional decisions, and requests for further evidence. An application countdown is based on the published dates available to IMS; it is not a promise of admission or a guaranteed processing time.

Check the relevant university’s official requirements and timezone before submitting. Separately charged university or government fees are outside the IMS subscription and service fees.

For a delayed payment confirmation, inaccessible document, incorrect profile or usage record, or other delivery issue, contact info@imshublink.com. Keep your purchase reference, and never send passwords or full card details.