Service Delivery Policy

After payment confirmation, IMS prepares your report from your Academic profile and selected university programs, processes it with the AI provider you approved, and runs automated checks before releasing the PDF. The app shows the current processing stage. Generation typically takes around 1–2 minutes; this is an estimate, and provider availability or additional processing can take longer.

You can return to the report page to check progress and download a completed report. An interrupted request remains associated with its verified purchase so it can be recovered without another payment. Contact info@imshublink.com if delivery does not complete. Account deletion stops outstanding delivery and removes private report files from active storage; save any reports you want to keep first.

An endorsement does not mean an individual reviewed every report. Report support and content feedback are available in the app. Report delivery does not guarantee admission, a scholarship, a visa or an application outcome.

You must be at least 18 to purchase mentorship. Review the selected mentor’s listed topics, availability, service scope, and final store price before paying. Each purchase is for one mentor; it does not grant access to other mentors. Provide an initial question that the mentor can answer within the listed guidance topics.

Each pass covers asynchronous text guidance from one selected mentor on the guidance topics displayed in that mentor’s offer. The first reply must address the student’s initial question with relevant, substantive guidance; a greeting, automated acknowledgement, or promise to reply later does not start the service. The mentor must provide that reply within 24 hours after verified payment and delivery of the initial question. The pass then lasts seven days (168 consecutive hours) and never renews automatically. Mentors must answer relevant questions within 24 hours, including follow-up questions. Questions submitted before the pass expires remain eligible for a reply within the final 24-hour response period. Messages sent during that final period do not extend the pass or create a new paid service period.

Mentorship provides firsthand student experience and practical guidance, not an admission, scholarship, visa, or employment outcome. Mentors do not act on behalf of their university. The pass does not include continuous availability, unlimited document editing, application writing or submission, telephone calls, or video meetings unless a specific additional service is explicitly included in the offer before purchase. Students should keep questions relevant to the listed topics and combine related questions where practical. Mentors must explain any scope limits respectfully and still address the questions covered by the purchased service. Stated availability and time zones help set expectations but do not replace the 24-hour reply obligation.

After the purchased service period ends, the student can confirm that they received help. Otherwise, the service completes automatically after a further seven days only if no unresolved report or response obligation blocks completion. Confirming completion is separate from rating or reviewing the mentor. Neither party may pressure the other to confirm completion, withdraw a report, or leave a positive review. Reviews must reflect the verified paid experience; a refund does not automatically erase a legitimate review.

Choose a USD base price from the supported tiers shown in your offer settings. Students see their final store price and currency before purchase. You earn 70% of net receipts; IMS Hub retains 30% of net receipts. Net receipts are the amount remaining after applicable store or payment-processing fees, transaction taxes, refunds, and disclosed currency conversion costs. This is not 70% of the student’s gross payment. Estimates shown before settlement are illustrative, not guaranteed earnings or available funds. The earnings record distinguishes estimated, held, available, reserved, and paid amounts; the reconciled settlement breakdown identifies the actual deductions and resulting share. Refunds and settlement corrections may adjust earnings.

Earnings become available only after protected service completion and after IMS Hub has received and reconciled the provider settlement. An unresolved report, missed response deadline, refund, settlement delay, or documented account-level restriction can delay or prevent release. The earnings screen explains the current hold and any known release timing; an estimate is not a promise of settlement. The normal minimum withdrawal is USD 100 in available balance. If you close your mentor account after completing all obligations, you may request the remaining eligible balance below USD 100. Verified bank details and payout eligibility are required. A withdrawal request or approval does not mean the transfer has arrived; payment is complete only when the transfer is confirmed. Any transfer or conversion cost charged to you must be disclosed before confirmation. IMS Hub covers the Airwallex transfer fee for USD payouts. Account closure does not cancel unresolved services, disputes, or lawful record-retention obligations.

Mentorship is optional and separate from free Academic matching and city-based Connect. Each mentor requires a separate purchase. New availability depends on verified current-student or graduate status, program approval, account eligibility, supported payouts and store readiness. Public response metrics and completed-service counts describe recorded performance and do not guarantee a future outcome.

After the final reply period the conversation becomes read-only, subject to retention and safety restrictions. The student can confirm help or open a service case. Automatic completion after the review period occurs only when outstanding reports and response obligations are resolved. Notifications are a convenience; check the order for current status and deadlines.

IMS Hub includes Academic Profile, full university matches, program details, scholarships, application links, university updates and Connect for free. Safety limits, account eligibility, privacy and mutual contact-sharing consent remain in force. No subscription is required.

Complete your academic profile to receive a personalized, scrollable university feed. Open a university to review available programs, entry grades, required documents, scholarships, itemized fees, and application dates. Missing or unconfirmed information is labelled; admission and funding are not guaranteed.

Apply opens the appropriate university application website. It does not submit an application or make a payment for you.

Matching, university updates and Connect remain free regardless of previous subscription expiry or cancellation. Academic profiles remain on the account, subject to the Privacy Policy.

Optional match-update notices follow notification preferences; their details are available without a subscription. Settings, privacy controls, billing management, and separately purchased Premium Admissions remain accessible. Notifications are a convenience and are not a guarantee that every institutional change or deadline will be detected.

This optional service is delivered by the IMS admissions team and is separate from the free app. Start by completing the Applicant File and required consent, then pay the application fee shown at checkout.

The team reviews the file and level-specific documents, requests corrections when needed, and handles applications you authorize. You can follow case status, review and accept an offer, and pay the service fee when due. Documents released by the team remain available through the case with access controls.

Case timing depends on complete documents, payment confirmation, university application windows, institutional decisions, and requests for further evidence. An application countdown is based on the published dates available to IMS; it is not a promise of admission or a guaranteed processing time.

Check the relevant university’s official requirements and timezone before submitting. Separately charged university or government fees are outside IMS service fees.

For a delayed payment confirmation, inaccessible document, incorrect profile or usage record, or other delivery issue, contact info@imshublink.com. Keep your purchase reference, and never send passwords or full card details.